Who are considered knowledge workers?

Knowledge workers are individuals whose primary job involves handling and using information. They leverage their expertise, critical thinking skills, and creativity to solve problems, conduct research, and drive innovation. These roles often require advanced education and specialized skills, as knowledge workers are tasked with analyzing data, developing new ideas, and providing insights that contribute to organizational success.

The nature of their work is intrinsically linked to the use of technology and information systems, significantly differentiating them from those who may work primarily with physical materials or engage in routine, manual tasks. While workers in manufacturing and routine clerical positions play important roles in an organization, their functions typically do not revolve around knowledge generation and application in the same way that knowledge workers do.