Which benefit of cloud computing helps reduce the burden on technical support staff?

The benefit of cloud computing that helps reduce the burden on technical support staff is the reduction in ongoing capital expenditures. By leveraging cloud services, organizations can minimize the need for extensive physical infrastructure and associated maintenance costs, which usually require significant support staff resources.

When using cloud-based solutions, many routine and complex IT maintenance tasks, such as hardware updates, backups, and software updates, are managed by the cloud service provider. This means that internal IT teams can focus more on strategic initiatives rather than day-to-day operational issues. The transition to a cloud model allows technical support staff to handle a broader array of responsibilities with less effort spent on managing physical hardware, ultimately streamlining their workload and enhancing organizational efficiency.

The other options do not contribute to reducing the burden on technical support staff. Increased device compatibility typically enhances user access and functionality rather than influencing support tasks. Higher physical space requirements would increase the need for support, as more hardware would necessitate additional maintenance. Outdated technology use may lead to increased problems and additional support requirements, rather than easing the operational load.