What does ITIL stand for?

The term ITIL stands for Information Technology Infrastructure Library. It is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. ITIL provides a cohesive set of best practices and a systematic approach to managing IT services, aiming to improve service quality and enhance customer satisfaction through its comprehensive framework.

The structure of ITIL is designed to help organizations manage risk, establish cost-effective practices, improve IT services, and maintain a high level of user satisfaction through well-defined processes. By focusing on continuous improvement and adaptability, ITIL is recognized globally as a valuable resource for any organization looking to optimize its IT service management capabilities.