What does IT service management (ITSM) primarily focus on?

IT service management (ITSM) primarily focuses on aligning IT services with business needs. This alignment ensures that the delivery of IT services supports the overall goals and strategies of the organization. By prioritizing business needs, ITSM encourages the adjustment of IT services to meet changing demands and enhances the value delivered by technology to the organization.

This focus helps to create a more effective and efficient use of technology resources, ensures user satisfaction, and drives better performance across the organization. It encompasses processes and practices that enable businesses to effectively plan, deliver, and manage the IT services they need, ensuring these services are responsive to user requirements and organizational objectives.